Refund policy
Roneson – Return & Refund Policy
At Roneson, we want you to be satisfied with your purchase. If you are not satisfied with an item, please contact us so we can help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should:
- Be unused and in its original condition.
- Include the original packaging and accessories where applicable.
- Be accompanied by your order number or other proof of purchase.
Certain products may not be eligible for return where applicable by law, including personalised or made-to-order products and products that cannot reasonably be returned because of their nature.
Nothing in this policy affects your statutory consumer rights.
How to request a return
Please contact us before sending an item back:
Email: ouderta.rinardo@gmail.com
Phone: +44 1495 745910
Please provide your order number and explain the reason for your return. We will provide return instructions after reviewing your request.
Please do not send a return to our business address unless we have specifically instructed you to do so.
Damaged, defective or incorrect products
If your product arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the product and packaging.
We will review the issue and, where applicable, arrange a replacement, repair or refund in accordance with applicable consumer rights.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund to the original payment method.
The time required for a refund to appear in your account may depend on your bank or payment provider.
Return shipping
For returns due to a change of mind, the customer may be responsible for the return shipping cost unless otherwise stated or required by applicable law.
If an item is defective, damaged, or incorrectly supplied, we will handle the return in accordance with applicable consumer law.